9.3. WHY KINGSTON?
ISO 9001 CERTIFICATION
Kingston is ISO 9001 certified as part of a continuing global effort to assure customers the highest quality service and products.
In addition to our ISO 9001 certification, we have established an extensive DCAT (Design, Components, Assembly, and Test) quality-control process to ensure total product reliability.
PROVEN INDUSTRY LEADER
Kingston has been making memory modules since 1987.
100% PRODUCT TESTING
Kingston tests every memory module before shipping. Our customized test equipment is so comprehensive that it can test every cell on every chip on every module-on a 64MB module, that’s 512 million cells!
Kingston buys 100% of its memory chips from top-tier DRAM suppliers.
FREE TECHNICAL SUPPORT
Technical support professionals are available to answer your call 24 hours a day, 7 days a week at (800) 435-0640. Average wait time is less than 1 minute.
KINGSTON’S LIFETIME WARRANTY
With a lifetime warranty on all Kingston memory upgrades, network adapters, and processor upgrades, you have the most comprehensive warranty in the industry.
FREE EVALUATION UNITS
Kingston offers a free 30-day product evaluation program to qualified corporate customers.
100% COMPATIBILITY GUARANTEE
Kingston guarantees all memory products to be compatible with the system or family of systems for which they’re designed.
OVERNIGHT PRODUCT REPLACEMENT
In the unlikely event your Kingston product needs repair or replacement, we will cross-ship a replacement product to you overnight (in most cases).
Kingston is committed to educating customers on memory and related technology. White papers, memory bits, and other informative tools are available free of charge in electronic and printed formats. Send requests to firstname.lastname@example.org.
CORPORATE ALLIANCE PROGRAM (CAP)
As an extension of Kingston’s service commitment, we offer Corporate Alliance membership to qualified IT professionals. Benefits include a dedicated Kingston representative, use of the Partner Purchase Program, on site tech support training, and special pricing.
Kingston’s field sales team is available for regional and on-site customer support. To find a representative in your area, go to www.kingston.com/contact/field.asp.
USER-FRIENDLY WEB SITE
Kingston’s Web site www.kingston.com has the latest information on industry trends, promotions, product releases, and more.